How Long Does It Take for RERA to Resolve a Complaint?
Buying a home is one of the biggest financial decisions a person makes. Homebuyers invest their savings with the expectation of receiving their dream home on time and as promised. However, issues such as delayed possession, construction defects, misleading advertisements, and disagreements with developers can sometimes create difficulties.
To protect homebuyers and promote transparency in the real estate sector, the Government of India introduced the Real Estate (Regulation and Development) Act, 2016, commonly known as RERA.
One of the most common questions homebuyers ask is, “How long does it take for RERA to resolve a complaint?”
Under RERA, the regulatory authority is expected to make an effort to dispose of complaints within 60 days. However, the actual time required depends on the complexity of the complaint, the availability of evidence, hearings, and the workload of the authority.
Understanding the complaint resolution process can help homebuyers take informed steps when facing property-related disputes.
What Is the Official RERA Complaint Resolution Timeline?
According to Section 29(4) of the RERA Act, 2016, the Real Estate Regulatory Authority is expected to dispose of matters within 60 days from the date of receiving the application.
However, this is a statutory target rather than an absolute guarantee. If the authority cannot resolve the matter within 60 days, it must record the reasons for the delay in writing.
In practice, some complaints may take several months or longer, particularly when multiple hearings, complicated legal issues, or additional documentation are involved.
Homebuyers should also understand that receiving a RERA order and obtaining the relief directed in that order are two different stages. Enforcement proceedings may require additional time.
What Types of Complaints Can Be Filed Under RERA?
RERA provides a legal framework for addressing various disputes between homebuyers, developers, and real estate agents.
Common reasons for filing complaints include:
- Delayed possession: When developers fail to hand over a property within the agreed timeline.
- Misleading advertisements: When the actual project differs materially from representations made during marketing.
- Construction quality issues: When buyers discover structural defects or deficiencies in construction.
- Unauthorised changes: When developers make changes to approved plans without obtaining the required consent.
- Refund and interest disputes: When eligible buyers seek refunds or interest under applicable RERA provisions.
- Violation of contractual obligations: When developers fail to fulfil commitments covered by the agreement and applicable law.
Under Section 31 of the Act, an aggrieved person can file a complaint regarding violations of RERA provisions, rules, or regulations
What Factors Affect the Time Taken to Resolve a RERA Complaint?
Although RERA aims to provide timely dispute resolution, several factors can influence how quickly a complaint is resolved.
1. Complexity of the Complaint
Straightforward disputes supported by clear documentation may be easier to examine. However, complaints involving multiple buyers, complex agreements, or extensive financial claims may require additional hearings.
2. Availability of Supporting Documents
Documents such as the sale agreement, payment receipts, allotment letter, and communication with the developer are important for establishing the facts.
Missing or incomplete documents can delay proceedings.
3. Response From the Developer
The developer or other respondent must be given an opportunity to present their case. Delayed responses, additional submissions, and requests for adjournments can extend the resolution process.
4. Workload of the Regulatory Authority
The number of pending complaints and availability of hearing dates can also affect how quickly a matter progresses.
5. Appeals and Enforcement
Even after a decision is issued, a dissatisfied party may challenge the order before the appropriate appellate tribunal. Similarly, additional proceedings may be necessary if the respondent does not comply with the order.
How to File a RERA Complaint in Maharashtra?
For homebuyers in Mumbai and other parts of Maharashtra, complaints can be filed through the official Maharashtra Real Estate Regulatory Authority (MahaRERA) portal.
The general process involves the following steps:
- Visit the MahaRERA website: Access the official portal at maharera.maharashtra.gov.in.
- Register or log in: Create an account or access your existing account.
- Select the complaint filing option: Choose the appropriate complaint category based on the relief sought.
- Provide project details: Enter the relevant project registration information and details of the respondent.
- Upload supporting documents: Attach the agreement, payment records, correspondence, and other evidence.
- Pay the applicable filing fee: Complete the payment according to the portal’s current requirements.
- Track complaint progress: Use the available complaint reference and portal facilities to follow subsequent proceedings.
MahaRERA provides official complaint-filing guidance and training resources to assist applicants.
Why Should Homebuyers Verify RERA Registration Before Investing?
While RERA offers a mechanism for resolving disputes, taking preventive measures before purchasing property is equally important.
Homebuyers should verify whether a project is registered under RERA and examine its available regulatory information before making a financial commitment.
A project’s registration details can help buyers review important information such as the declared completion date, promoter details, project approvals, and reported construction progress.
For a detailed explanation, read our guide on how to check RERA registered projects in Mumbai.
Verifying project details allows buyers to make more informed decisions and identify potential concerns before purchasing a property.
How Can Homebuyers Avoid Delays in RERA Complaint Resolution?
Homebuyers can take practical steps to reduce avoidable delays during complaint proceedings.
Maintaining organized documentation is particularly important. Buyers should preserve copies of their booking forms, registered agreements, payment confirmations, email correspondence, and possession-related communications.
Before filing a complaint, they should clearly identify the alleged violation and the specific relief they are seeking.
It is also advisable to:
- Submit accurate and complete information.
- Upload relevant evidence in the prescribed format.
- Attend scheduled hearings.
- Respond promptly to notices or requests for clarification.
- Regularly review complaint status through the official portal.
Where appropriate, buyers may also explore conciliation or settlement options. However, a negotiated resolution depends on the willingness of the parties and the circumstances of the dispute.
The Importance of Transparency in Real Estate
RERA has played an important role in strengthening accountability and promoting greater transparency in India’s real estate industry.
For developers, compliance with regulatory requirements and clear communication with buyers are essential to building long-term confidence.
At JSB Group, we recognise the importance of trust, transparency, and informed decision-making in the homebuying journey. Understanding RERA regulations helps homebuyers evaluate projects more carefully and approach property investments with greater confidence.
A responsible property purchase begins with reviewing project information, understanding contractual commitments, and knowing the protections available under the law.
Conclusion
So, how long does it take for RERA to resolve a complaint?
The statutory target is 60 days, but the actual resolution period can vary depending on the nature of the dispute, supporting evidence, hearing schedules, and legal proceedings.
While RERA provides homebuyers with an important avenue for addressing grievances, understanding the complaint process and maintaining proper documentation can make the experience more manageable.
Before purchasing a property, buyers should verify RERA registration, review project details, and understand their rights and responsibilities.
Making an informed decision today can help avoid unnecessary complications tomorrow.
Frequently Asked Questions
1. Can RERA resolve a complaint within 60 days?
Yes. RERA authorities are expected to dispose of matters within 60 days. However, cases may take longer, provided the authority records the reasons for the delay.
2. Can I file a RERA complaint online?
Yes. Homebuyers in Maharashtra can file eligible complaints through the official MahaRERA online portal.
3. What happens if a developer does not follow a RERA order?
The buyer may seek enforcement through the appropriate legal procedure. The available remedies depend on the nature of the order and applicable regulations.
4. Can I appeal against a RERA decision?
Yes. An aggrieved party can generally appeal before the Real Estate Appellate Tribunal within the statutory period, subject to applicable requirements.
